TADEO SANTANA’S PROFESSIONAL RESUME
WORK EXPERIENCE
2024-Current – IT Technician ll
Functions: Support requests in a ticketing system, Diagnosing and resolving technical problems related to hardware, software, and network connectivity. Performing maintenance tasks such as software updates, antivirus scans, and file backups. Assisting with the setup and configuration of new hardware and software. Creating, modifying, and disabling user accounts in various systems and applications. Managing password resets and user access permissions.
2013-2024 – Information Technology Manager
Functions: Governance and administration of technology and information assets, Manage Windows Server, promptly address network and communication failures, manage SQL Server Databases, Security and Infrastructure and Network Management, Supervise IT, staff, Virtualization, and support users.
2005-2013 – Information Technology and Operations Manager
Functions: Supervise all Company operations, direct and supervise staff, Manage Windows Server, timely attend to network and communication failures, manage SQL Databases, Security and Administration of Infrastructure and Networks, support users, approve and review loan applications.
2003-2005 – Record Accountant
Functions: Work with Membership and Finance Records, Manage Financial Systems and Membership and Support.
2001-2003 – Systems Analyst
Functions: Manage computer systems, manage SQL Informix databases, manage Unix servers, and provide user support.
2000-2011 – College Professor
Functions: Teach classes on the subjects Computational Algorithm and Elements of Computation.
2000-2001 – Technical Support / Quality Control Manager
Functions: Implement Computer Systems, Customer Support, and Supervise Program Quality.
1990-1998 – Computer Manager
Functions: Manage Unix Servers, Programming and Systems Administration in Cobol, Infrastructure, Networks, and User Support.
1998-2000 – Systems Analyst
Functions: Manage Computer Systems, manage Informix SQL Databases, and Manage Unix Servers.
EDUCATION
Associate’s, Bachelor’s, Postgraduate, and Master’s degrees
Bachelor of Science in Computer Information Technology / Summa Cum Laude
July 2024
Associate of Applied Science in Computer Information Systems
July 2021
Master of Business Administration
(MBA)
May 2011
Specialty (Postgraduate) in Organizational Development
Apr 2006
Bachelor of Computer Systems Engineering
September 1993
CERTIFICATIONS
June 2024 – Scrum Foundation Professional Certification
CertiProf
April 2024 – Web Backend Development
BRIGHAM YOUNG UNIVERSITY-IDAHO
December 2023 – Database
BRIGHAM YOUNG UNIVERSITY-IDAHO
July 2022 – System Administration
BRIGHAM YOUNG UNIVERSITY-IDAHO
March 2022 – Phishing and Social Engineering Virtual Communication Awareness Certificate
United States Department of Defense
April 2021 – Programing-Computer Information
BRIGHAM YOUNG UNIVERSITY-IDAHO
December 2020 – Web Frontend Development
BRIGHAM YOUNG UNIVERSITY-IDAHO
Jul 2019 – Computer Information Technology
BRIGHAM YOUNG UNIVERSITY-IDAHO
Jul 2019 – Switching Pro Certification
TestOut Corporation
March 2019 – Excel Purple Belt
SIMnet – McGraw Hill
January 2019 – Excel White Belt
SIMnet – McGraw Hill
March 2017 – SQL Server Database Administration and Configuration
SOPORTECH
October 2016 – Comptia Network+
SOPORTECH
August 2016 – CCNA (Cisco Certified Network Associate)
Cisco Systems
March 2016 – COBIT 5 Foundation
ISACA – APMG International
November 2016 – Wan Access (CCNA IV)
INFOTEP
September 2016 – Switching and Connection Wireless (CCNA III)
INFOTEP
June 2016 – Concepts of Protocols and Routing (CCNA II)
INFOTEP
March 2016 – Networking Basics (CCNA I)
INFOTEP
December 2015 – Windows Server
INFOTEP
October 2015 – Networking and Structured Cabling
INFOTEP
July 2015 – Management Diploma in Information and Communications Technology
TEOREMA
February 2015 – Modern Management Techniques
INFOTEP
June 2000 – Structured Query Language (SQL)
CAMSOFT
LANGUAGES
Spanish (Native)
English (Advanced)
SKILLS
Windows Server
Switching and Routing (Networking)
Microsoft SQL Server
Microsoft Office
VOLUNTEERING
Church Callings
Stake President
High Councilor
Bishop
Branch President
Bishop
Stake Secretary
Years of experience
Diplomas and Certificates (more than)
Languages
Companies that can give reference
Social Media
